Troubleshooting

Troubleshooting of the SmartSwitch / HomeWizard Lite

Offline in app:
It may be necessary to place the Smarthome controller closer to the router (even if the distance is not that high) Even if the Smarthome controller is withi...
Wed, 18 Apr, 2018 at 9:15 AM
Where can I find the network name (SSID) and password of my router?
Where can I find the network name (SSID) and password of my router? There are several ways to find the network name (SSID) and security key of your home ne...
Thu, 3 May, 2018 at 9:20 AM
Problems pairing a device to the Smart Switch
Move the new device closer to the controller. The ideal position of your Smart Switch is different in each home, but there are some rules that always appl...
Thu, 3 May, 2018 at 9:28 AM
Led status indicator
There are three LED indicators on the bottom right of the Smart Switch. Below is an explanation of what they all mean. LED status indicator Connected...
Wed, 9 May, 2018 at 12:10 PM
Smart Switch can not connect to Wi-Fi
In the vast majority of cases, the Smart Switch connects wirelessly to the wireless network after the initial configuration. If this is not the case, alway...
Thu, 3 May, 2018 at 9:26 AM
Problems creating a task
Tasks do not work, or tasks are not working at the correct times? This means that the Smart Switch is not yet set up correctly. Below an explanation on how ...
Wed, 9 May, 2018 at 12:12 PM
Unpair SF-501/SF500 and remove it from the app.
Before removing an SF-501 / SF500 from the app. you need to unsubscribe. Unplug the receiver and place it back in after a few seconds. The red LED w...
Tue, 17 Oct, 2017 at 1:31 PM
My Smart Switch is sometimes offline
Check the LEDS on the controller. If the green led is on your controller is online. Check if you can switch the controller itself from the app. If not yo...
Thu, 3 May, 2018 at 9:27 AM
Using multiple Smarthome controllers
It is only possible to use 1 Smarthome controller in an Environment / Network. For Example at Home.  The APP will allow you to view many Smarthome contr...
Tue, 17 Oct, 2017 at 1:25 PM
My SmartSwitch does not work
My SmartSwitch does not work. Make sure the Smart Switch is properly connected to the power outlet. Check whether the Smart Switch LED indicator is stead...
Thu, 3 May, 2018 at 9:27 AM